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St. Cloud State University

St. Cloud State University

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Learning Resources and Technology Services home Library resources Technology resources Instruction resources Service and building hours About Learning Resources and Technology Services

Technology Support Services (TSS)

Technology Support Services staff reaches across campus to bring the power of information technology to all members of the SCSU community. This site will help you find the right person to contact when you have questions related to access in the various general access (open) labs, need innovative solutions at the HelpDesk or Computer Store or would like information about ResNet, the residence hall network.

Computer Store

Students, staff, and faculty consult with Computer Store staff to choose computer hardware and software and then buy their equipment for campus offices or personal use. Discounts that SCSU receives from major vendors are passed along to campus customers. Visit computerstore.stcloudstate.edu for more information.

HelpDesk

Full- and part-time staff members help students, staff and faculty with hardware and software problems. They take questions over the phone, from walk-in customers, and through e-mail. They offer specialized help for people who want to improve their computing knowledge. Visit huskynet.stcloudstate.edu/helpdesk for more information.

Computer and Technical Support in SCSU's Academic Colleges

TSS staff members work out of offices located in three of the academic colleges, giving fast, close-at-hand computing and technical help to faculty.

General Access (Open) Lab Coordination

TSS staff members coordinate activities in the 13 general access (open) labs across campus. They work with the faculty and the computer coordinators in the academic colleges to ensure that the lab facilities continue to meet student needs. Visit huskynet.stcloudstate.edu/labs/openlabs for more information.

Operations/User Ids/Maintenance/Repairs

TSS staff create and maintain user identification codes (user Ids) for new faculty and staff. They monitor and arrange computer hardware maintenance and repair services, and coordinate printer operations.

ResNet

With more than 3,100 Internet jacks installed in SCSU dormitories, ResNet gives residence hall students high-speed access to the Internet, to campus networks, and to networked laser printers. The ResNet office staff help students install their computers and Ethernet connections and offer them related technical support. ResNet also provides in-room web-based class registration.

STAFF

Casey Wagner, Manager, Technology Support Services 320.308.4711 cjwagner@stcloudstate.edu
Sam Barhorst, Computer Lab Coordinator 320.308.4710 samb@stcloudstate.edu
Brad Busse, D2L Support 320.308.1501 bwbusse@stcloudstate.edu
Chris Fandel, College of Science and Engineering Technology Coordinator 320.308.6099 cjfandel@stcloudstate.edu
Dan Michaels, College of Business Technology Coordinator 320.308.1040 dmichaels@stcloudstate.edu
Craig Overboe, Learning Resources and Technology Services Technology Coordinator 320.308.4248 coverboe@stcloudstate.edu
Jim Pesta, College of Education Technology Coordinator 320.308.4884 jjpesta@stcloudstate.edu
Tom Peterson, Computer Store Assistant Coordinator, College of Social Sciences Technology Coordinator 320.308.3801 tapeterson@stcloudstate.edu
Carl Schmitt, Computer Store Coordinator 320.308.4944 carl@stcloudstate.edu
Diane Schmitt, HuskyNet Accounts Coordinator 320.308.4888 diane@stcloudstate.edu
Chad Schmitz, Atwood Technology Coordinator 320.308.2021 cjschmitz@stcloudstate.edu
Mike Schomer, ResNet Coordinator 320.308.4862 mjschomer@stcloudstate.edu